How long does account setup take?
Accounts are provisioned manually. Access is typically granted within 1 business day of your purchase being processed.
How do contact and user limits work?
Limits are set by your plan. If you approach your limit, you'll receive an email notification with 5 business days to add on or upgrade before your account auto-upgrades to the next tier.
Are texting and calling included?
No. Messaging and calling services are billed separately based on usage and carrier costs. These are not part of your platform access plan.
Where do I update my billing information?
Go to your client portal and use the Manage Billing option, or submit a support request if you need assistance.
What is not covered by support?
Support covers platform access issues only. Custom CRM setup, workflow building, funnel design, strategy, and hands-on system management are not included and are offered as separate services through Savvy Structure.