Get help with your platform access
Use this page to manage your account, submit support requests, and find answers related to Savvy Foundations Platform Access.
Standard response time: within 1 business day.
What support covers
- Account access issues
- Login and portal access problems
- Billing questions and payment issues
- Email and usage limit questions
- Platform outages or errors
- Subscription status questions
- Manual account provisioning updates
- Policy and terms clarification
- Incident reporting
What support does not include
- Custom CRM setup or configuration
- Workflow or funnel building
- Strategy, consulting, or implementation guidance
- Hands-on system management
If you require implementation or consulting services, those are offered separately and are not included with platform access.
Quick links
Before submitting a request
Include the following
- What you were trying to do
- Exact error message (if any)
- Screenshot or screen recording
- Page URL
- Time of issue (with timezone)
Response expectations
- Standard support: within 1 business day
- Billing issues: within 1 business day
- Provisioning updates: within 1 business day
For platform-wide issues, visit the status page for updates.
Common questions
How long does account setup take?
Accounts are provisioned manually. Access is typically granted within 1 business day.
How do email limits and overages work?
Your plan includes up to 10,000 emails per month. Overages may be billed separately.
Are texting and calling included?
No. Messaging and calling services are billed separately based on usage and carrier costs.
Where do I update my billing information?
Use the “Manage Billing” link above or contact support if assistance is needed.
Need help?
Submit a support request and we’ll respond within 1 business day.